IP telephony technology has become a reliable communication option that has well-established standardized communication protocol. Today, the role that communications networks play extends far beyond basic connectivity. The effective use of communications tools can have a major impact on a company’s success by enabling the delivery of better customer service, helping to empower key decision makers and enhance the brand image The use of IP Telephony products and software allows companies to cost-effectively upgrade and eventually replace existing (legacy) telephone systems with more cost effective and easy to use telephone equipment. Because IP Telephony systems commonly use standardized protocols, it gives immense advantages and utility to users.
To succeed in the era of Intelligent Communications, organization need a converged voice/data foundation based on IP Telephony that is reliable, efficient and able to support the new communication capabilities that drive innovation and profitability